At Swoosh Shoes, we strive to make your shopping experience seamless and hassle-free. Below, you’ll find all the information you need regarding shipping, returns, and refunds.
Shipping Information
1. What if my shipping and billing addresses are different?
To protect you from fraud, we verify if the shipping and billing addresses provided during checkout match. If they don’t, a customer service representative will contact the cardholder to confirm the order’s legitimacy. This may delay processing if we’re unable to reach the cardholder immediately.
2. How long will it take to receive my order?
- Your item will be shipped within 24 hours after payment is received.
- Retail orders are typically handled by DHL, UPS, or FedEx and take 3-5 business days to arrive.
- For wholesale orders, please Contact Us for more economical shipping options.
Once your order is shipped, you’ll receive a tracking number via email. Use the links below to track your package:
Friendly Notice:
- Business days are Monday through Friday, excluding holidays.
- If you don’t receive your tracking number within 3 days, check your spam folder or Contact Us for assistance.
Cancel and Change Requests
1. How do I cancel an order?
Cancellations must be requested before the order is dispatched. Since we process orders within 6-8 hours, we may not always be able to cancel an order after it’s placed.2. How do I change an order?
Changes must also be requested before the order is dispatched. Once an order is confirmed, we cannot make any changes or additions.Exchange & Return Policy
1. What is the exchange policy?
You can exchange items purchased online at Swoosh Shoes within 14 days of purchase, provided the items are unworn, in their original condition, and have all tags attached.
2. What is the return policy?
All items are as described on our website. To initiate a return:
- Contact us with the returning shipping address before sending the items back.
- Items must be in their original condition (unworn, unaltered, and unwashed) with all tags attached.
Security
1. Is this website secure?
We guarantee 100% safe transactions. You won’t be held responsible for unauthorized charges made to your card as a result of shopping with us.
2. Is my credit card information secure?
We use stringent security measures to protect your personal information. For added safety, we do not store credit card information on our servers after your order is processed. While this means you’ll need to re-enter your details for future orders, it significantly reduces the risk of fraud.
Delivery
- We cannot specify exact delivery dates or times.
- Orders are shipped as quickly as possible if the product(s) are in stock.
- Shipping partners vary by country and region. For example:
- DHL International Post: 2-3 days for the UK, Italy, Netherlands, Norway, Greece, and Denmark.
- UPS International Post: 3-5 days for most other regions.
- Some items may require customs clearance, which could extend delivery times.
- Products can only be delivered to your registered address.
Discounts & Shipping Charges
We offer discounts and flexible shipping options based on your location and order quantity. For more details, please Contact Us.
Thank you for choosing Swoosh Shoes! If you have any questions, feel free to reach out to our customer service team.
Happy shopping! 🚀👟