Shipping & Returns

Shipping Information:

1. What if my shipping and billing addresses are different?
We use several measures to protect you from fraud. One of these measures is to check if the shipping and billing addresses provided during checkout are the same. If these addresses do not match, a customer service representative will contact the cardholder to verify the order legitimacy prior to it being processed. In some cases, this may delay the order processing if we are not able to reach the cardholder immediately.
 

2. How long will it take for me to get my order?
The item will be sent out within 48hours after we got your payment.

Retail shipping is usually handled by DHL/EMS/UPS/FEDEX. Usually it needs 5-7 business days to your home. While for wholesale, please free to Contact Us for more economical shipping.

The tracking number will be sent to your email once the item was sent out. You can track your item in the following website, and please do remember to sign your item in time.
1: http://www.dhl.com (DHL)
2: http://www.ems.com.cn/english-main.jsp (EMS)
3: http://www.ups.com (UPS)
4: http://www.fedex.com/as (FEDEX)
Please recheck your address before you place the order. That’s important, thank you!

Friendly Notice:

A business day is considered Monday through Friday, not including holidays.
If you did not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please Contact Us for assistance in orders' tracking.

Cancel and Change Requests

1. How do I cancel an order?

Cancellation of an order must be requested before the order has been dispatched. Cause that we process all orders as quickly as possible within 6-8hours after orders placing, so we are not always able to cancel an order after it is placed. Hope you can understand. 

2. How do I change an order?

Change an order must be requested before the order has been dispatched. Cause that we process all orders as quickly as possible within 6-8hours after orders placing, once an order has been confirmed, we cannot change or add anything to the order.

Exchange &Returning a Purchase

1. What is the exchange policy?

You are welcome to exchange items purchased online at swooshoes.org within 14 days of purchase and items are unworn, in their original condition and have the tags attached.

2. What is the return policy?

All ordered items here are closely to the word here "what you see on our website are what you get in 7days". Before enjoying easy exchange & return policy, you must contact us with returning shipping address before sending the items back.

All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. We promise you of the right order.

Security

1. Is this web site secure?

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store.

2. Is my credit card information secure?

We believe in providing a safe and secure shopping experience for all of our customers. We provide only the most stringent of security measures available on the Internet. We want you to feel comfortable that personal information such as your name, address and credit card number will be kept safe throughout your entire shopping experience at our online store.

For added safety we do not store credit card information on our web server after your order has been processed. This significantly reduces the chances of Internet credit card fraud. Unfortunately, this also means that on future orders you will have to tell us your credit card information again. We apologize for the inconvenience, but believe the safety benefits warrant this action.